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Coronavirus Update

We would like to bring to your attention a series of changes that have been enforced by Transport for London and the UK Government.

Starting from the 15th June 2020, all private hire drivers will have to wear a face mask / covering at all times when undertaking private hire activities. Drivers are also required to regularly wash their hands (or use hand sanitiser) and disinfect frequently touched surfaces in their vehicles after each journey they conclude. The usage of gloves is not recommended for private hire drivers due to various reasons that suggest they are not as effective for them. They are also advised to keep a bottle of hand sanitiser (or a bottle of water and soap) present in the vehicle and ensure this is well ventilated (by opening car windows or air vents to allow fresh air to circulate) for everyone’s safety. There is no evidence that partitions in private hire vehicles reduce the risk of transmission of Covid-19 infection – these do not provide a fully sealed compartment between the driver and passenger, and while they may reduce the risk of transmission they do not eliminate it entirely.

As such, from the 15th June 2020 it is mandatory to wear a face mask / covering while travelling in a vehicle booked with ourselves. Guidance provided also states that a driver can refuse access or cancel the journey if the passenger does not have a face mask / covering present. However, face masks / coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. Where possible, drivers will have spare masks available to hand out to passengers. Passengers are also asked to handle their personal bags and belongings during pickup and drop-off.

Unfortunately, while travelling in a private hire vehicle, we will be unable to maintain social distancing of 2 meters or more between driver and passenger, but all other changes made should facilitate a safe travel environment. We are taking all available measures to protect both passengers and drivers during these unprecedented times.

For further information, please click here.

New Customer App and Instant Requests

We are happy to announce that after months of hard work, our brand new customer app has been released for download on the App and Play Store. Our website has also been refreshed to offer a clearer overview of what types of service we offer and what we do. You now have the possibility to request a journey directly from your phone in a matter of minutes. That is not everything, as we also offer the option to book an instant journey (as soon as possible). Booking just got simpler, as we have completely removed all restrictions for short notice requests – plan your trip, get a fixed price, and depart within minutes.

If you have further questions in this regards, please feel free to contact us for further support.

Stay tuned for more!

Cash Payments

We have taken the unfortunate decision to no longer accept cash bookings to be reserved on our website, mainly due to the sudden rise in “no shows” and fake reservations that we have been experiencing at our end. We understand that this might cause an inconvenience amongst some of our customers, but we do hope you can understand that each time we experience such an issue, we risk damaging our relationship with a driver; this ultimately leads to further problems with reliability and professionalism, something we would like to avoid at all costs.

We will still allow for cash payment or other forms of payment with reservations, but this will be subject to our own discretion. Such reservations can only be made with the assistance of an operator, via phone, email or chat online.

If you have further questions in this regards, please feel free to contact us for further support.

Stay tuned for more!

Membership Account & 10% Discount

We wanted to update our customers in regards to the membership account and 10% discount which comes with it; after months of research, we have found out that only part of our customers actually register online to benefit from this feature and the reduced cost. Considering this, we want all our customers to take advantage of our best prices!

To some extent the account feature is “holding” our website back from offering our customers much more useful features. As a result, we will be suspending our membership account at the end of January 2016. Do not be alarmed! This does not mean you will no longer benefit from our discount; on the contrary, this will automatically be included and all customers will take advantage of our reduced prices without the effort of registering online and creating an account with us.

Remember, starting from February 2016, you will automatically have the 10% members discount included in the generated quote, without having to register or login to your account.

Stay tuned for more!

How Google is Helping us Reach You!

During the past couple of years we have seen a great increase in the volume of online traffic that was generated by the term “transfer” (in general, be it airport, port, local transfer, private transfer, minicab or whatever). More and more people are moving online to find such a service… goon are the days when you used to have to search in a phone book or hail a car on the road; now you simply go on to Google search or maps, ask for a transfer and BANG! A huge selection of services available at a click away.

We are not saying this is a bad thing, on the contrary, due to the demand we are now able to reach out to customers that might of not been away of our services prior… we don’t want anyone to miss out on a bargain (in a more complex way).

With knowledge and “investment” in SEO and AdWords, we are helping you help yourself, if that makes sense? Don’t mean to be too technical, but give Twelve a try and you will see what I mean!

Stay tuned for more!

Autodispatch to the Rescue!

We have worked long and hard on the development of our new back end system and together with our partners at CTLF, have engineered an efficient dispatch algorithm that ensures both our customers and drivers benefit. How you ask? Well, each driver is allocated to a specific plot in London, as soon as a booking reaches our system, within seconds it is already sent to the driver closest by; this helps us improve on the dead mileage undertaken by our drivers, the amount of time our customers are waiting for a journey, but also helps us improve on our CO2 impact on the environment.

But this is just the start…

With technological advances in the automotive industry, we are seeing a drastic reduction on the amount of CO2 emission a fleet is causing; together with the new dispatch system, we are ensuring our fleet turns “green”. With plans in the books to reach 90% (of our saloon/estate fleet) zero emission vehicles by 2022, we see green as the way to go!

Stay tuned for more!

Twelve Transfers has Arrived in London

The team that created and made successful 365 Airport Transfers are glad to announce that after months of careful planning, strategic decisions and lots of research, we have finally put the final pieces together on this new project; with this occasion we are pleased to announce that Twelve Transfers has arrived to London.

Older, wiser and more knowledgeable, our team is confident that Twelve will grow to become an ideal alternative to London’s iconic option and the minicab industry. How? We have developed a better way to connect our customers with our network of drivers and partners from all around London and the UK; by doing this we now stand between you and the driver as a connection hub, ensuring you always receive excellent services, but also affordable prices.

What next? With over 6 years experience in the London transport and private hire industry, you can be sure that this is just the beginning.

Stay tuned for more!