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Coronavirus Update

We would like to bring to your attention a series of changes that have been enforced by Transport for London and the UK Government.

Starting from the 15th June 2020, all private hire drivers will have to wear a face mask / covering at all times when undertaking private hire activities. Drivers are also required to regularly wash their hands (or use hand sanitiser) and disinfect frequently touched surfaces in their vehicles after each journey they conclude. The usage of gloves is not recommended for private hire drivers due to various reasons that suggest they are not as effective for them. They are also advised to keep a bottle of hand sanitiser (or a bottle of water and soap) present in the vehicle and ensure this is well ventilated (by opening car windows or air vents to allow fresh air to circulate) for everyone’s safety. There is no evidence that partitions in private hire vehicles reduce the risk of transmission of Covid-19 infection – these do not provide a fully sealed compartment between the driver and passenger, and while they may reduce the risk of transmission they do not eliminate it entirely.

As such, from the 15th June 2020 it is mandatory to wear a face mask / covering while travelling in a vehicle booked with ourselves. Guidance provided also states that a driver can refuse access or cancel the journey if the passenger does not have a face mask / covering present. However, face masks / coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. Where possible, drivers will have spare masks available to hand out to passengers. Passengers are also asked to handle their personal bags and belongings during pickup and drop-off.

Unfortunately, while travelling in a private hire vehicle, we will be unable to maintain social distancing of 2 meters or more between driver and passenger, but all other changes made should facilitate a safe travel environment. We are taking all available measures to protect both passengers and drivers during these unprecedented times.

For further information, please click here.