Why us

Why should you choose us? A very good question… but we have plenty of reasons, so we’ll tell you just some of the benefits you will have should you, at least try Twelve (after this it will turn into common sense). When you require a private transfer, you look for something reasonable in price, but also reliable (we’ll go with the basics for now). The question many have is how do you know a service is reliable, without trying it prior?

Having over 6 years experience in the London transport and minicab industry, you can be sure that we have the required knowledge to first of all, attempt to offer a reliable service. Of course, we are not only attempting to offer a reliable service, we are actually delivering on that side; in our latest survey (done by 550 customers), we were rated with 98% for reliability. To top it up, our prices are amongst the best “value for money” transfers you can get in London.

Amongst others, you can be sure you will receive a professional driver on each occasion, a clean and comfortable car, but also an affordable service… because at the end of the day we are here to help you, not rip you off!

London Airport Transfers & More

More destinations

Cruise & Port Transfers

Catching a cruise or need to reach the port? We offer transfers to all major UK ports, including Southampton Port, Portsmouth Port, Port of Dover and Harwich International.

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Book your private cruise transfer starting from only ₤69.00*

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London UK Transfers

Planning a long journey between the London area or one of London’s airports and anywhere in the UK? Look no further, as long distance transfers are our speciality.

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Private transfers between London and anywhere in UK starting from ₤59.00*

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Southend Airport

Southend is London’s newest addition and is a more “exotic” hub for European flights; we offer limited coverage on airport transfers to & from Southend Airport.

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Book your private transfer to or from Southend Airport from only ₤59.00*

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London City Airport

Located right next to Canary Wharf, London City is an alternative for quick arrivals in the heart of London; we offer UK coverage on airport transfers to & from London City Airport.

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Book your private transfer to or from London City Airport from only ₤35.00*

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Luton Airport

Luton is the low cost alternative for European destinations, but with increased traffic, it is a new alternative; we offer UK coverage on airport transfers to & from Luton Airport.

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Book your private transfer to or from Luton Airport from only ₤35.00*

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Stansted Airport

Stansted offers a wide range of flights to major European destinations and is an upcoming alternative; we offer UK coverage on airport transfers to & from Stansted Airport.

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Book your private transfer to or from Stansted Airport from only ₤35.00*

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Gatwick Airport

Gatwick is London’s second largest airport and an increasing alternative for international flights; we offer UK coverage on airport transfers to & from Gatwick Airport.

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Book your private transfer to or from Gatwick Airport from only ₤35.00*

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Heathrow Airport

Being London’s biggest airport, Heathrow is a connection hub for flights all around the world; we offer UK coverage on airport transfers to & from Heathrow Airport.

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Book your private transfer to or from Heathrow Airport from only ₤35.00*

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Our popular vehicle options

Saloon

Excess charge

£0.00*

  • up to 3 passengers*
  • up to 4 luggages*
  • budget option

*Saloon price = standard journey price

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Executive

Excess charge

£30.00*

  • up to 3 passengers*
  • up to 4 luggages*
  • free WiFi & refreshments

*Applies on top of standard journey price

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MPV

Excess charge

£15.00*

  • up to 6 passengers*
  • up to 8 luggages*

*Applies on top of standard journey price

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MPV8

Excess charge

£40.00*

  • up to 8 passengers*
  • up to 16 luggages*
  • ski or large luggage friendly*

*Saloon price = standard journey price

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Latest Review

Jovana
Verified Reviewer

Simple, fast, professional, punctual, clean – those are the words I’d use to describe Twelve transfers service. Simple booking process, clear and fast responses from the staff, professional drivers arriving on time, clean vehicles. I just found my go-to service for managing in the UK when there on business. Forget about Uber, this is for every recommendation.

Latest Statistics

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FAQ's

Parking and waiting time...

With each and every airport and port pickup, you have included in the price 30 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 30 mins on top, which should cover you for any delays occurred with luggage or passport control.

Meet and greet...

With any airport, port or train station pickup, you will automatically have included meet and greet, which means that one of our drivers will be waiting for you at the designated location (see pickup points* for more info) with a name board on display. You will also have all your driver/vehicle details provided prior to the journey.

Flight tracking...

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (t&c\'s* apply). What this means in simpler terms... you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins (actual landing time + 30mins = pickup time). Remember, you also have 30 mins free parking and waiting time on us after this!

Online bookings

We have developed our website so it works smoothly, no matter what device you're on... and it should be this way. We have made the whole process of getting a quote or booking online simple and secure. You can book a transfer within minutes and we have options for payment in cash or by card online (see secure payments* and payment types* for more info).

Pre-booked journey...

Due to the high demand, we always advise our customers to book in advance. You are getting the best price by doing so and you can avoid the disappointment of not being able to find a car with us when you need it the most. Be one step ahead and let us help you plan your transfer in advance.

Cancellation and refund policies...

  • Pre-paid bookings (card payment in advance or deposits) will be refunded in maximum 5 working days from the moment of cancellation.
  • If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed...
  • More than 24 hours before pick-up time = no charge applied / full refund
  • Between 24 and 3 hours before pick-up time = 30% of journey price
  • Between 3 hours and up to the pick-up time = 50% of journey price
  • Once journey has commenced (driver on the way) = 100% of journey price
  • If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook
  • If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee
  • If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

Our simple 3 step booking system

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