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Why Us

Why Us

Why should you choose us? We have plenty of good reasons, so we’ll tell you just some of the benefits you will receive if you decide to give us a try.

When you require a private transfer, you look for something reasonable in price, but also reliable (we’ll go with the basics for now). The question many have is how do you know a service is reliable, without trying it prior?

Having over 6 years experience in the London transport and minicab industry, you can be sure that we have the required knowledge to first of all, attempt to offer a reliable service. Of course, we are not only attempting to offer a reliable service, we are actually delivering on that side; in our latest survey (done by 550 customers), we were rated with 98% for reliability. To top it up, our prices are amongst the best “value for money” transfers you can get in London.

Amongst others, you can be sure you will receive a professional driver on each occasion, a clean and comfortable car, but also an affordable service… because at the end of the day we are here to help you, not rip you off!

Our popular vehicle options

Saloon

Up to 3 passengers*
Up to 4 luggages*
Budget option

Options include VW Passat, Ford Mondeo, Toyota Prius or similar


Get an instant quote

Executive

Up to 3 passengers*
Up to 4 luggages*
Free WiFi & refreshments

Options include Mercedes E Class, BMW 5 Series or similar


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MPV

Up to 6 passengers*
Up to 8 luggages*
Perfect for small groups

Options include VW Sharan, Ford Galaxy, Seat Alhambra, Toyota Prius+ or similar

Get an instant quote

MPV8

Up to 8 passengers*
Up to 16 luggages*
Ski or large luggage friendly*

Options include VW Transporter, Vauxhall Viraro, Hyundai I800 or similar


Get an instant quote

Our simple 3 step booking system

Plan Your Trip

Fill in your journey details, whatever that might be

Get a Quote

Instant quote with an effortless process using our booking tool

Enjoy!

We’ll confirm your journey via email and keep you updated

We have raving fans!

Jovana
5/5
Simple, fast, professional, punctual, clean – those are the words I’d use to describe Twelve’s service. Simple booking process, clear and fast responses from their team, professional drivers arriving on time, clean vehicles. I just found my go-to taxi service for managing my travel needs when in London on business. Forget about Uber, this is my go-to choice for my taxi needs and I would recommend them to anyone that requires similar option.

Latest news

New customer app and instant requests

We are happy to announce that after months of hard work, our brand new customer app has been released for download on the App and Play Store. You now have the possibility to request a journey directly from your phone in a matter of minutes. That is not everything, as we also offer the option to book an instant journey (as soon as possible). Booking just got simpler, as we have completely removed all restrictions for short notice requests – plan your trip, get a fixed price, and depart within minutes.

FAQ's

With each and every airport and port pickup, you have included in the price 30 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 30 mins on top, which should cover you for any delays occurred with luggage or passport control.

With any airport, port or train station pickup, you will automatically have included meet and greet, which means that one of our drivers will be waiting for you at the designated location (see pickup points* for more info) with a name board on display. You will also have all your driver/vehicle details provided prior to the journey.

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (t&c\’s* apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins (actual landing time + 30mins = pickup time). Remember, you also have 30 mins free parking and waiting time on us after this!

Due to the high demand, we always advise our customers to book in advance. You are getting the best price by doing so and you can avoid the disappointment of not being able to find a car with us when you need it the most. Be one step ahead and let us help you plan your transfer in advance.

Pre-paid bookings will be refunded in maximum 10 working days from the moment of cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account.

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

More than 24 hours before pick-up time = no charge applied / full refund
Between 24 and 3 hours before pick-up time = 30% of journey price
Between 3 hours and up to the pick-up time = 50% of journey price
Once journey has commenced (driver on the way) = 100% of journey price

If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook

If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee

If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

For more information, please visit our T&C’s page.

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Why not travel in style and comfort?

Book with us today and experience more than just a transfer, experience Twelve.

What are you waiting for?