About Us
Twelve’s goal is not to offer our customers with just another transfer alternative… but with more than just that.
We want to offer our clients with an experience worth remembering, a service that meets their needs and ultimately, a product they can depend on.
Book with us today and experience Twelve.
Who we are
Meet the management team
Alex Urzica
Communications & PR
Florina Chiose
Owner & Manager
Eugen Chiose
Owner & Operations Manager
Andrew Dorin
Marketing & Business Development
Christian Vintila
Customer Support Specialist
Alexander Cristache
Software & Systems Developer
Twelve is not your regular private transfer
We aren’t new in the business either, but yet we have created something new.
Who we are
With over 10 years’ experience in the London minicab / private transfer business, we believe in offering a product that meets your expectations, but doesn’t tear a hole in your pocket. If you ever need a Heathrow transfer, a journey from London to Gatwick, private transfers from Stansted or a trip from Luton Airport to anywhere in the UK, be sure to count on us. Here to help you with more than just a transfer. Our aim is to offer a great alternative to the existing solutions, but in a simpler way – rest assured that whatever requirement you might have, we are here to fulfill it.
What we offer
- 15 mins free waiting time and parking included
- Flight tracking included (we monitor early* and delayed arrivals)
- Quick collection from outside the terminal at pickup/meeting area
- Upgrade for a Meet & Greet service from arrivals if needed
- UK coverage for transfers to/from all London airports
- Great prices on transfers to/from all London area
- Vehicles for groups of up to 8 passengers + luggage
- Executive and luxury vehicles available on request
- 15 mins free waiting time and parking included
- Meet & Greet service from terminal arrivals included
- Transfers to all UK ports & cruise terminals from London area or London airports
- Great prices on cruise transfers (Southampton, Dover or Portsmouth)
- Vehicles for groups of up to 8 passengers + luggage
- Executive and luxury vehicles available on request
- Transfers to/from all London airports to anywhere in UK
- Transfers to/from any location in London to anywhere in UK
- Vehicles for groups of up to 8 passengers + luggage
- Executive and luxury vehicles available on request
- London Private Tours & UK Day Trips
- International Transfers: London – Paris & More
- Chauffeur type services
- Free WiFi included
- Snacks and drinks included
- New Mercedes, BMW and Audi fleet
- Executive sedans for up to 3 passengers + luggage
- Executive MPV’s for up to 8 passengers + luggage
- Professional and knowledgeable drivers
- New & clean vehicles
- Over 95% customer satisfaction rate
- Reliabe service and 97.5% on time
- Online bookings from any device within minutes
- Secure payments and wide range of cards or cash* accepted
- Affordable prices and value for money on each occasion
- Corporate accounts and offers for those that travel often
More than just a transfer
Twelve’s goal is not to offer our customers with just another transfer alternative… but with more than just that. We want to offer our clients with an experience worth remembering, a service that meets their needs and ultimately, a product they can depend on. Book with us today and experience Twelve.
Latest news
New customer app and instant requests
We are happy to announce that after months of hard work, our brand new customer app has been released for download on the App and Play Store. You now have the possibility to request a journey directly from your phone in a matter of minutes. That is not everything, as we also offer the option to book an instant journey (as soon as possible). Booking just got simpler, as we have completely removed all restrictions for short notice requests.
FAQ's
With each and every airport and port pickup, you have included in the price 15 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 15 mins on top, which should cover you for any delays occurred with luggage or passport control.
With any airport or train station pickup, you will have the option to upgrade and include meet and greet service, which means that one of our drivers will be waiting for you inside the terminal (see pickup points* for more info) with a name board on display. Cruise terminal pickups have collection from the arrivals gate at your respective terminal).
If you do not include meet & greet service for airport or train station pickups, our driver will be waiting for your that the pickup/meeting area outside your respective terminal as standard (see pickup points* for more info). You will also have all your driver/vehicle details provided prior to the journey.
All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (T&C’s apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after the chosen time frame (actual landing time + chosen time frame after landing = pickup time). Remember, you also have 15 mins free parking and waiting time on us after this!
Due to the high demand, we always advise our customers to book in advance. You are getting the best price by doing so and you can avoid the disappointment of not being able to find a car with us when you need it the most. Be one step ahead and let us help you plan your transfer in advance.
Pre-paid bookings will be refunded in maximum 10 working days from the moment of cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = no charge applied / full refund
Between 24 and 3 hours before pick-up time = 30% of journey price
Between 3 hours and up to the pick-up time = 50% of journey price
Once journey has commenced (driver on the way) = 100% of journey price
If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook
If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee
If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee
For more information, please visit our T&C’s page.
Payment options
Why not travel in style and comfort?
Book with us today and experience more than just a transfer, experience Twelve.
What are you waiting for?