About Us

Twelve’s goal is not to offer our customers with just another transfer alternative… but with more than just that.

We want to offer our clients with an experience worth remembering, a service that meets their needs and ultimately, a product they can depend on.

Book with us today and experience Twelve.

Who we are

Meet the management team

Twelve is not your regular private transfer

We aren’t new in the business either, but yet we have created something new.

Who we are

With over 10 years’ experience in the London minicab / private transfer business, we believe in offering a product that meets your expectations, but doesn’t tear a hole in your pocket. If you ever need a Heathrow transfer, a journey from London to Gatwick, private transfers from Stansted or a trip from Luton Airport to anywhere in the UK, be sure to count on us. Here to help you with more than just a transfer. Our aim is to offer a great alternative to the existing solutions, but in a simpler way – rest assured that whatever requirement you might have, we are here to fulfill it.

What we offer

Private Airport Transfers

15 mins waiting time included
15 mins parking included
Flight tracking + meet & greet included
UK coverage for transfers to/from all London airports
Special offers on transfers to/from all London area
Groups of up to 8 passengers + luggage
Executive vehicles available on request

Private Port Transfers

15 mins waiting time included
15 mins parking included
Meet & greet included
Transfers to all UK ports/cruise terminals from London area/airports
Special offers on transfers to/from Southampton, Dover or Portsmouth
Groups of up to 8 passengers + luggage
Executive vehicles available on request

Private UK Transfers

Transfers to/from all London airports to anywhere in UK
Transfers to/from any location in London to anywhere in UK
Groups of up to 8 passengers + luggage
Executive vehicles available on request
London Private Tours & UK Day Trips
Transfers and excursions from London to Paris

Private Executive Transfers

Chauffeur type services
Free WiFi included
Snacks and drinks included
New Mercedes, BMW and Audi fleet
Executive sedans for up to 3 passengers + luggage
Executive MPV’s for up to 8 passengers + luggage

Professional and knowledgeable drivers
New & clean vehicles
Over 95% customer satisfaction rate
Reliabe service and 97.5% on time
Online bookings from any device within minutes
Secure payments and wide range of cards or cash* accepted
Affordable prices and value for money on each occasion
Corporate accounts and offers for those that travel often

More than just a transfer

Twelve’s goal is not to offer our customers with just another transfer alternative… but with more than just that. We want to offer our clients with an experience worth remembering, a service that meets their needs and ultimately, a product they can depend on. Book with us today and experience Twelve.

Latest news

New customer app and instant requests

We are happy to announce that after months of hard work, our brand new customer app has been released for download on the App and Play Store. You now have the possibility to request a journey directly from your phone in a matter of minutes. That is not everything, as we also offer the option to book an instant journey (as soon as possible). Booking just got simpler, as we have completely removed all restrictions for short notice requests.

FAQ's

Parking and waiting time...

With each and every airport and port pickup, you have included in the price 30 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 30 mins on top, which should cover you for any delays occurred with luggage or passport control.

Meet and greet...

With any airport, port or train station pickup, you will automatically have included meet and greet, which means that one of our drivers will be waiting for you at the designated location (see pickup points* for more info) with a name board on display. You will also have all your driver/vehicle details provided prior to the journey.

Flight tracking...

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (t&c\’s* apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins (actual landing time + 30mins = pickup time). Remember, you also have 30 mins free parking and waiting time on us after this!

Pre-booked journey...

Due to the high demand, we always advise our customers to book in advance. You are getting the best price by doing so and you can avoid the disappointment of not being able to find a car with us when you need it the most. Be one step ahead and let us help you plan your transfer in advance.

Cancellation and refund policies...

Pre-paid bookings will be refunded in maximum 10 working days from the moment of cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account.

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

More than 24 hours before pick-up time = no charge applied / full refund
Between 24 and 3 hours before pick-up time = 30% of journey price
Between 3 hours and up to the pick-up time = 50% of journey price
Once journey has commenced (driver on the way) = 100% of journey price

If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook

If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee

If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

For more information, please visit our T&C’s page.