More than just a transfer shuttle service journey drive

Twelve's goal is not to offer our customers with just another transfer alternative... but with more than just that. We want to offer our clients with an experience worth remembering, a service that meets their needs and ultimately, a product they can depend on. Book with us today and experience Twelve.



What are you waiting for ?

Who We Are

Twelve is not your regular private transfer minicab company shuttle service airport transfer executive option We aren't new in the business either, but yet we have created something new.

We like to think outside the box and consider ourselves much more than just that, we believe in offering a product that meets your needs, but doesn't tear a hole in your pocket. We have developed a means of connecting you with the driver directly; our network from London and around the UK are here to assist you with your every day transfer needs ... and by doing this we are ensuring you get the best deal each time and every time.

Are we reliable? Do you offer a good service? Can we be trusted?

With over 6 years experience in the London transport and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

What We Offer

  • 30 mins waiting time included
  • 30 mins parking included
  • Flight tracking + meet & greet included
  • UK coverage for transfers to/from all London airports
  • Special offers on transfers to/from all London area
  • Groups of up to 8 passengers + luggage
  • Executive vehicles available on request
  • 30 mins waiting time included
  • 30 mins parking included
  • Meet & greet included
  • Transfers to all UK ports/cruise terminals from London area/airports
  • Special offers on transfers to/from Southampton, Dover or Portsmouth
  • Groups of up to 8 passengers + luggage
  • Executive vehicles available on request
  • Transfers to/from all London airports to anywhere in UK
  • Transfers to/from any location in London to anywhere in UK
  • Groups of up to 8 passengers + luggage
  • Executive vehicles available on request
  • London Private Tours & UK Day Trips
  • Coming Soon: Transfers to Paris - "Road Show"
  • Chauffeur type services
  • Free WiFi included
  • Snacks and drinks included
  • New Mercedes, BMW and Audi fleet
  • Executive sedans for up to 3 passengers + luggage
  • Executive MPV's for up to 8 passengers + luggage
  • Professional and knowledgeable drivers
  • New & clean vehicles
  • Over 95% customer satisfaction rate
  • Reliabe service and 97.5% on time
  • Online bookings from any device within minutes
  • Secure payments and wide range of cards or cash* accepted
  • Membership discounts and offers
  • Corporate accounts and offers for those that travel often
  • Meet the Team

    General Manager Photo

    Florina Chiose

    Owner & Manager
    General Manager Photo
    Florina Chiose
    Owner & Manager

    While moving up the knowledge ladder, working for some of London's biggest firms, she ended up launching a "hit" herself on the airport transfer industry in London... ending up with an empty spot in her heart after selling 365 Airport Transfers.

    The result? We present to you Twelve Transfers.

    Operations Manager Photo

    Eugen Chiose

    Operations Manager & Driver
    Operations Manager Photo
    Eugen Chiose
    Operations Manager & Driver

    With over 6 years experience in the London minicab business, he knows all the "dark" secrets around. Not only does he coordinate the entire operations side of things, he takes pride in offering our clients with transfers as well.

    What a guy eh? If you see him don't be shy to say "hi!"

    Communications & PR Manager Photo

    Alex Urzica

    Communications & PR
    Communications & PR Manager Photo
    Alex Urzica
    Communications & PR

    Not knowing himself in what industry to work, he has worked in over 4 different industries without a problem. The result of him ending up on board the transport business... we bring to you the "head" behind the team that brought you 365 Airport Transfers.

    His latest catch phrase? "Say hello to twelve!".

    Marketing Manager Photo

    David Ross

    Marketing
    Marketing Manager Photo
    David Ross
    Marketing

    Marketing is not simple in this day and age. With some many to choose from... who do you choose? Well we say he's one of the best and, believe it or not, you being on this page is a result of him doing "something" while at work.

    Take a minute to thank him for helping us find you!

    Our Partners


    We believe that our customers should receive a service that is reliable and meets their requirements. It is our goal to offer the best, so we aim for the best as well. Our partnerships help us evolve and at the same time, help us provide you with a better service.

    Above are just a few of our partners that help us, each in their own way, provide you with a more reliable and good service!

    Stay tuned for more!

    Policy

    We do not store credit card details and all information received via email or forms will be deemed private and will never reach any other person outside; we will never share your information with any third party company.

    The company is committed to protecting the privacy of its customers. The company will only use the information that it collects about the customers lawfully (in accordance with the Data Protection Act 1998). Information is collected for two reasons: first, to process the reservation, and second, to provide the customer with the best possible service.

    Due to the Children’s Online Privacy Protection Act, COPPA, effective April 21, 2000, we are not permitted to collect personal information from children below age thirteen. Do not submit your information to us by any means if you are younger than thirteen.

    For us the protection of privacy and personal data has top priority. Our privacy practices are in accordance with the provisions of the relevant national Data Protection Acts and other provisions of data protection on the Internet. To protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons we use technical and organizational security measures that we continuously improve in accordance with the technical development.

    What is a cookie? A cookie is a small file of letters and numbers that is automatically downloaded to your computer when first using our website. These cookies give us the possibility to distinguish the users of our website, help us provide you with a good experience when browsing our website, but also allows us to improve our website and the end experience you receive. Our website uses cookies, but the cookies we use are “analytical”. They allow us to recognise and count the number of visitors, but also see how visitors move around our website when they are using it. This helps us to improve the way our website works (for example, by ensuring that users are finding what they are looking for easily).

    Although harmless, if you do not agree with the usage of our cookies, you are able to remove these from your computer at any stage by clearing your browsing data.

    Use of the Provider’s Website – the use by the Customer of the Provider’ website is also governed by the Website Acceptable Use Policy. It is advisable that the Customer takes the time to read these, as they include important terms which apply to the Customer.

    Payment for any requested service can be made either by cash (at the own discretion of the company), to the driver (on the day of the journey), or paid in advance by credit or debit card. There is a charge applied to card payments (£1.00 fee) which is for processing the payment. A receipt for both cash or card payments can be acquired from our office upon request, by emailing us at accounts@twelve.london. The company does not force any of its customers to pay in advance and this is purely to assure the customer will receive the required service and disruptions at our end are kept to a minimum ("no shows", fake reservations etc). For any more information, please contact us at info@twelve.london.

    Unlike the vast majority of companies within this industry, we do not charge our customers for unexpected situations where a journey needs to be cancelled (as long as this is done with 24 hour in advance of the requested pick-up time). We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can't make it.

    If you would like to cancel your booking with us, you can do this by emailing us at bookings@twelve.london with your booking reference and reason of cancellation. Alternatively you can call us on +44 (0)20 3479 5700.

    Pre-paid bookings (card payment in advance or deposits) will be refunded in maximum 5 working days from the moment of cancellation.

    If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed...

    More than 24 hours before pick-up time = no charge applied / full refund

    Between 24 and 3 hours before pick-up time = 30% of journey price

    Between 3 hours and up to the pick-up time = 50% of journey price

    Once journey has commenced (driver on the way) = 100% of journey price

    If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook

    If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee

    If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

    It is our priority to ensure our customers receive a safe transfer each and every time. By undertaking monthly safety checks, you can be sure that the vehicle which will be undertaking your transfer is safe and in working condition.

    Making sure you reach your destination in comfort and style is our main goal. This is why one of our policies is to have a car fleet no older than 5 years. One other policy is to undertake weekly safety checks of the car and periodical car service checks to ensure all our vehicles are running smoothly.

    Our drivers are trained to operate having in mind the customer’s safety first of all, even if this means taking a few minutes longer on the journey.

    Safety is our priority! You can be sure you will receive a…

    - Well maintained & safe vehicle

    - Regular safety checks undertaken

    - Vigilant & experienced driver

    - Smooth & relaxing transfer

    - Child seats upon request


    Accepted Payments Types

    Why not travel in style and comfort?

    Book with us today and experience more than just a transfer, experience Twelve.

    What are you waiting for ?

    Call Us